That’s why we take a strategy-forward approach to IT: We listen to your needs, look at what’s on the horizon, and then implement the best solutions for your business, your culture, and your goals. We do it with focus, precision, and commitment you can count on.
Unlike many IT services firms, we don’t provide a la carte services. We only work with our clients on an ongoing partnership basis, providing everything from planning to security to white glove support so you can be confident your IT needs are always covered, by a team that truly understands your business.
Already have an IT department? We’ll work with your existing team to make it bulletproof.
A pioneer in the IT managed services provider (MSP) space, Joe began his career in 1993 building the IT department for an well-respected environmental consulting firm from scratch. His tech leadership positions began just two years later managing the network services team at a value added reseller (VAR). In 1998, Joe began his executive life as CIO at a Boston-based multinational design/build firm. He returned to the same VAR for his final executive position where he ran all of services and technology, overseeing exponential growth and evolving the culture from churn-and-burn to satisfaction and retention.
In 2004, Joe founded JPMerc & Co. because the outsourced IT model was broken and he firmly believed that he knew how to fix it. He created The Complete IT Department (originally The Virtual IT Department) to mimic the best aspects of the Fortune 500 IT department model for clients of every size. Joe’s vision earned a founding seat on the board of The MSP Alliance, the world’s largest industry association for cloud computing and managed services professionals. He continues as a regular expert on panels and speaks at tech conferences while having served on boards of prominent MSP vendors.
Joe learned how to lead effective teams through playing and coaching youth sports and eventually through coaching and officiating at the college level. That passion continues as a he remains a junior and college hockey referee. Joe’s personal love of music drove him to run a local non-profit live music venue for over a decade. The proceeds from concerts with internationally celebrated artists have funded dozens of local charities.
What We Do
Our team provides everything from assessments to high-level strategic planning. We include bulletproof security, effective maintenance, white glove support, and well-planned implementation, either independently or in partnership with your team.
Why We Do It
We believe that a thoughtful, strategic approach to IT helps businesses run more efficiently and effectively.
How We Do It
Through our tailored MSP model, we become your complete IT partner, helping you align, optimize, and protect your IT, based on your specific needs and dovetailing with your current IT resources.